Shipping & Returns Policy

At Nerionis, we value our customers and strive to make your online shopping experience as pleasant as possible. We understand that buying online can be challenging, and we’re committed to providing exceptional service to ensure your complete satisfaction with every purchase.

Shipping Information

[Note: You may want to add specific shipping information here such as:

• Estimated delivery times
• Available shipping methods
• Shipping costs
• International shipping availability
  Let me know if you’d like me to include any specific shipping details]

Returns & Exchanges

Nerionis accepts returns or exchanges for items purchased from our website within 30 days of purchase, subject to the following conditions:

• The item must be in its original condition with no visible signs of damage
• All original packaging must be intact and included
• Any damage to the item will void the Nerionis return guarantee

Please note that items cannot be returned or exchanged after the 30-day period has expired.

Non-Returnable Items

Certain categories of goods cannot be returned, including:

• Intimate apparel and undergarments
• Sanitary goods
• Hazardous materials
• Flammable liquids or gases

Return Process

To initiate a return or exchange:

1. Contact our customer service team at [email protected]
2. Provide your order number and reason for return/exchange
3. Include your proof of purchase (order confirmation email)
4. Await confirmation and return instructions from our team

Shipping Costs & Requirements

For Returns:

• Customers are responsible for return shipping costs
• For items valued over €75, we strongly recommend using a trackable shipping service or purchasing shipping insurance
• Nerionis cannot guarantee receipt of items returned without tracking information

Refund Process

1. Once we receive and inspect your return, we’ll email you to confirm receipt
2. You’ll be notified whether your refund has been approved or rejected
3. Approved refunds will be processed to your original payment method
4. Please allow 2-3 business days for the refund to appear in your account

Late or Missing Refunds

If you haven’t received your refund after 3 business days:

1. Check your bank account again
2. Contact your credit card company/bank (refunds can take time to process)
3. Email us at [email protected] if you still need assistance

Gift Returns

For gifts purchased through our website:

• Follow the standard return instructions above
• If the item was marked as a gift at purchase and shipped directly to you, you’ll receive store credit for the value of your return
• Once we receive the returned item, we’ll email you a digital gift certificate

Damaged Items

If you receive a damaged or defective item:

1. Contact us at [email protected] within 48 hours of delivery
2. Include photos of the damage and your order number
3. Note: Claims reported after 48 hours may not be honored
4. We verify all claims using carrier tracking and delivery confirmation timestamps

Exchange Process

For exchanges:

1. Contact [email protected] with your exchange request
2. Include your order number and specify the item you’d like to exchange for
3. Our team will guide you through the exchange process
4. Same conditions apply as returns (30-day window, original condition required)

Questions & Feedback

Your satisfaction is our priority. We welcome your feedback, questions, or concerns:

• Contact us at: [email protected]
• Include your order number in all correspondence
• We aim to respond to all inquiries within 24 hours
• We take all customer feedback seriously and continuously strive to improve our service

For any additional questions about shipping, returns, or exchanges, please don’t hesitate to contact our customer service team.