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Privacy Policy

This Privacy Policy describes how nerionis.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Last updated: November 14, 2024.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at [email protected].

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

Device Information

  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels, Google Analytics
  • Disclosure for a business purpose: Shared with our processor WooCommerce, MailChimp
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site

Order Information

  • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: Collected from you
  • Disclosure for a business purpose: Shared with our processor WooCommerce, Stripe, E-Shop
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, Stripe, PayPal), email address, and phone number

Customer Support Information

  • Purpose of collection: To provide customer support
  • Source of collection: Collected from you
  • Disclosure for a business purpose: Analyze data to provide a better experience
  • Personal Information collected: Name, shipping order, email address, phone number

Lawful Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:

  • Your consent
  • The performance of the contract between you and the Site
  • Compliance with our legal obligations
  • To protect your vital interests
  • To perform a task carried out in the public interest
  • For our legitimate interests, which do not override your fundamental rights and freedoms

Your Rights Under GDPR

If you are a resident of the EEA, you have the following rights:

  • The right to access your Personal Information
  • The right to rectification (correction) of your Personal Information
  • The right to erasure (“right to be forgotten”)
  • The right to restrict processing of your Personal Information
  • The right to data portability
  • The right to object to processing
  • Rights in relation to automated decision-making and profiling

To exercise these rights, please contact us at [email protected].

Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will remove it from our systems and records and/or take steps to properly anonymize it so that you can no longer be identified from it.

International Data Transfers

Your Personal Information may be transferred to, stored, and processed in countries other than the country in which you are resident. When we do so, we ensure appropriate safeguards are in place to protect your data and to comply with GDPR requirements.

Cookies Policy

We use cookies and similar tracking technologies to track the activity on our Site. Cookies are small data files that are placed on your device when you visit our website. You can control cookies through your browser settings and other tools.

Types of Cookies We Use:

  • Essential cookies: Necessary for the website to function
  • Functional cookies: Remember your preferences
  • Analytics cookies: Help us understand how visitors use our site
  • Advertising cookies: Used to deliver relevant advertisements

Specific Cookies Used:

  • woocommerce_cart_hash (session duration)
  • woocommerce_items_in_cart (session duration)
  • wp_woocommerce_session_ (2 days)
  • woocommerce_recently_viewed (session duration)
  • store_notice[notice id] (session duration)

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by:

  • FACEBOOK – https://www.facebook.com/settings/?tab=ads
  • GOOGLE – https://www.google.com/settings/ads/anonymous
  • BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Automated Decision-Making

We engage in automated decision-making for fraud prevention purposes, including:

  • Temporary blacklist of IP addresses associated with repeated failed transactions
  • Temporary blacklist of credit cards associated with blacklisted IP addresses

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page with a new effective date.

Complaints

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with your local data protection authority or the supervisory authority in the EU member state of your habitual residence.

Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

For any questions about this Privacy Policy or our privacy practices, please contact us at [email protected].